Mocha Forums

This topic tracks common known issues and practical workarounds.

For live service health, always check:

https://mochachat.net/support/status.html

For the public known-issues page, check:

https://mochachat.net/support/knownissues.html

Sign-in problems

Workarounds:

• Check the Service Status page.
• Restart Mocha Messenger.
• Confirm your system clock is accurate.
• Try signing in again after a few minutes if services were recently restarted.
• If your password was recently changed, sign out everywhere and sign in again.

Updater problems

Workarounds:

• Close Mocha Messenger before applying an update.
• Run the installer again if the automatic updater cannot apply the package.
• If an update says a path is invalid, download the latest installer from the website.
• If Windows blocks the installer, check the file came from the official Mocha download page.

Contact or presence problems

Workarounds:

• Restart Mocha Messenger.
• Ask both users to sign out and sign back in.
• Check whether either user is set to appear offline.
• Check whether either user blocked the other by mistake.
• If a contact request is stuck, try cancelling and sending it again.

Voice and video problems

Workarounds:

• Update both clients to the latest build.
• Restart both clients before retesting.
• Use headphones when testing echo cancellation.
• Allow Mocha through Windows Firewall.
• Try another camera or microphone if one device behaves differently.
• If one side receives no media, check whether UDP is blocked.

Website or download problems

Workarounds:

• Refresh the page.
• Try another browser.
• Check the Service Status page.
• If the main download does not work, wait a few minutes and try again.

Need to report something new?

If your issue is not listed here, create a new topic in the most relevant support or bug-report forum. Include your Mocha build number, Windows version, and exact error text.

Please do not post passwords, reset links, session tokens, or private account information.