How to Report Bugs
Posted: Sun May 24, 2026 3:04 am
Thanks for reporting bugs.
Good bug reports make Mocha better. The more specific the report is, the easier it is to reproduce, fix, and verify.
Before posting
Please check:
Please copy this into your topic:
For sign-in or contact issues
Also include:
For updater issues
Also include:
For crashes
If Mocha shows an MM error code, include it. If Windows shows an application error dialog, include a screenshot if possible.
Privacy reminder
Do not post passwords, reset links, session tokens, API keys, or private account details. If a log contains private information, remove it before posting.
Good bug reports make Mocha better. The more specific the report is, the easier it is to reproduce, fix, and verify.
Before posting
Please check:
- Service Status: https://mochachat.net/support/status.html
- Known Issues: https://mochachat.net/support/knownissues.html
- whether someone already reported the same issue
Please copy this into your topic:
Code: Select all
Mocha build:
Windows version:
Device type:
What happened:
What you expected:
Steps to reproduce:
Does it happen every time:
When did it start:
Any error code shown:
Screenshots or logs:
Also include:
Code: Select all
Does the Service Status page show any outage:
Can you open https://passport.mochachat.net in a browser:
Does the issue happen on another network:
Does the issue happen after restarting Mocha:
Also include:
Code: Select all
Current installed version:
Version Mocha tried to install:
Did the download complete:
Did Windows show a security or permission prompt:
Exact updater error text:
If Mocha shows an MM error code, include it. If Windows shows an application error dialog, include a screenshot if possible.
Privacy reminder
Do not post passwords, reset links, session tokens, API keys, or private account details. If a log contains private information, remove it before posting.