For live service health, always check:
https://mochachat.net/support/status.html
For the public known-issues page, check:
https://mochachat.net/support/knownissues.html
Sign-in problems
Workarounds:
- Check the Service Status page.
- Restart Mocha Messenger.
- Confirm your system clock is accurate.
- Try signing in again after a few minutes if services were recently restarted.
- If your password was recently changed, sign out everywhere and sign in again.
Workarounds:
- Close Mocha Messenger before applying an update.
- Run the installer again if the automatic updater cannot apply the package.
- If an update says a path is invalid, download the latest installer from the website.
- If Windows blocks the installer, check the file came from the official Mocha download page.
Workarounds:
- Restart Mocha Messenger.
- Ask both users to sign out and sign back in.
- Check whether either user is set to appear offline.
- Check whether either user blocked the other by mistake.
- If a contact request is stuck, try cancelling and sending it again.
Workarounds:
- Update both clients to the latest build.
- Restart both clients before retesting.
- Use headphones when testing echo cancellation.
- Allow Mocha through Windows Firewall.
- Try another camera or microphone if one device behaves differently.
- If one side receives no media, check whether UDP is blocked.
Workarounds:
- Refresh the page.
- Try another browser.
- Check the Service Status page.
- If the main download does not work, wait a few minutes and try again.
If your issue is not listed here, create a new topic in the most relevant support or bug-report forum. Include your Mocha build number, Windows version, and exact error text.
Please do not post passwords, reset links, session tokens, or private account information.