Good bug reports make Mocha better. The more specific the report is, the easier it is to reproduce, fix, and verify.
Before posting
Please check:
- Service Status: https://mochachat.net/support/status.html
- Known Issues: https://mochachat.net/support/knownissues.html
- whether someone already reported the same issue
Please copy this into your topic:
Code: Select all
Mocha build:
Windows version:
Device type:
What happened:
What you expected:
Steps to reproduce:
Does it happen every time:
When did it start:
Any error code shown:
Screenshots or logs:
Also include:
Code: Select all
Does the Service Status page show any outage:
Can you open https://passport.mochachat.net in a browser:
Does the issue happen on another network:
Does the issue happen after restarting Mocha:
Also include:
Code: Select all
Current installed version:
Version Mocha tried to install:
Did the download complete:
Did Windows show a security or permission prompt:
Exact updater error text:
If Mocha shows an MM error code, include it. If Windows shows an application error dialog, include a screenshot if possible.
Privacy reminder
Do not post passwords, reset links, session tokens, API keys, or private account details. If a log contains private information, remove it before posting.